By accessing and using Healmentra services, you agree to be bound by these terms of service. These terms govern your use of our rehabilitation and wellness services in Canada.
Healmentra provides professional rehabilitation and wellness services in Canada. Our services include physical therapy, mental health support, wellness programs, and comprehensive care for recovery and wellness.
By using our services, you agree to:
Provide accurate and complete information
Maintain confidentiality of all account information
Use our services in accordance with applicable laws
Respect the rights of other clients and staff
Our pricing is clearly indicated for each service. All prices are in Canadian dollars (CAD) and include applicable taxes. Payment terms and methods are specified in your service agreement.
Our refund policy is structured as follows:
Full refund for service cancellation within 7 days of contract signing
80% refund for cancellation within 14 days with minimal treatment
50% refund for cancellation within 30 days with normal treatment
No refund after 30 days from contract date
Special circumstances are evaluated on a case-by-case basis
We are committed to:
Providing professional and timely service
Maintaining regular communication and updates
Transparent documentation of all processes
Offering quality support throughout the service lifecycle
Our service usage terms include:
Appropriate use of our rehabilitation and wellness services
Compliance with applicable health and safety regulations
Respect for service guarantee conditions
Timely communication and collaboration
While we provide high-quality rehabilitation and wellness services, Healmentra cannot:
Guarantee specific health outcomes
Control individual health conditions or responses to treatment
Be responsible for health decisions based on our recommendations
Provide medical advice, as final health decisions rest with the client and their healthcare provider
We maintain high standards for health and safety, including:
Regular quality assessments of services
Compliance with safety protocols
Service calibration and maintenance
Staff training and certification requirements
Clients have the right to:
Respectful and professional service
Participation in service selection decisions
Access to their service information
Expression of concerns and complaints
We maintain strict confidentiality regarding:
Personal health information
Service and usage data
Contact and account information
All other sensitive client data
All content, trademarks, and intellectual property on our website and in our services remain the property of Healmentra. Any unauthorized use is prohibited.
Healmentra's liability is limited to the extent permitted by law. We are not responsible for indirect, incidental, or consequential damages resulting from the use of our services.
These terms are governed by the laws of Canada. All disputes will be resolved in Canadian courts.
We may update these terms regularly. Significant changes will be communicated via our website or by direct notification to clients.
For any questions regarding these terms, please contact us using the information provided on our website.